Gorgeous Fabrics Contact & Policies
Exactly What is Gorgeous Fabrics?
We are an on-line vendor of the finest fabrics at fabulous prices! Gorgeous Fabrics is an on-line only store. We don't have a brick and mortar operation. But you can order swatches of almost any of our fabrics. See the section below on "Swatches" for how to do that.
The fastest way to reach us is by email. Send any inquiries to:
customerservice@gorgeousfabrics.com
You can also call us at:
617/797-5466
M-F 9 AM to 5 PM Eastern time
Do You Have a Storefront?
No. We are online-only. You can shop 7X24 at our website: www.gorgeousfabrics.com
What payment methods do you accept?
For US and US territory orders, we accept American Express, Mastercard, Visa, Discover and Paypal. For international orders, we accept Paypal payment only. You can use your credit card through Paypal, or if you have a Paypal account, you can use that directly. If we need to issue you a refund, the refund is made to the original payment source. So if you paid by credit card, we refund to that card; if you paid using Paypal, we refund to your Paypal account. We cannot refund more than the original amount of your purchase.
How do you ship my fabrics?
For US clients in the 48 contiguous states, shipping is by UPS Ground. UPS cannot ship to a PO Box in the lower 48, so please provide a street address. In most cases, we ship your fabric within two business days of your order. Allow 4-7 business days for delivery, depending on how far away you are from Boston, MA. If you wish to expedite shipping, please contact us for pricing.
If we make a mistake and ship to the wrong address, we will, of course, fix the mistake at no charge to you. But if you give us an incorrect address and we have to retrieve your package, there is a $15 retrieval surcharge which we will bill to you prior to re-sending your package. Also, if you need us to reroute your package enroute, there is a $15 surcharge that UPS bills to us, so we must invoice you prior to rerouting.
For Hawaii, Alaska and APO addresses, shipping is by USPS priority mail.
Shipping cost is based on the NON-SALE prices of fabrics:
Shipping Cost $21 $25 FREE within the continental US
$25 outside the continental US
To save paper and conserve the environment, we do not put a receipt in your box. If you need one, you can print it out by clicking on the "My Account" Button at the top of the website. That will take you to a page where you can see your order history. Just click on the order you desire and print that out.
To our international customers,
All international shipments are sent by USPS Mail. Due to the recent increase in USPS rates, we have increased our shipping rates. See below for the shipping rates to Canada and other International destinations.
Shipping cost is based on the NON-SALE prices of fabrics:
Canadian Shipping Cost Over $250
Other International
Shipping Cost$51 $250.01-$300 $95
If we can send it less by first class mail or priority flat rate envelope, we do, and we refund the difference in S/H back to you as soon as we have the actual. If the shipping costs more than the placeholder number, we invoice the difference prior to shipping. If you have a mail forwarder, we are happy to ship to that address, in which case Domestic US rates apply. International customers are responsible for any duties/taxes that may apply. The fact that we have so many international customers, and so many repeat international customers, serves as a testament to our commitment to keeping your shipping prices as low as we can.
Please do not ask us to mark your fabrics as gifts or samples. It is illegal and we can all get in big trouble for it.
Alaska, Hawaii and International shipments are sent out twice weekly.
Where is my receipt?
To save paper and preserve the environment, we do not send packing slips or receipts with your order. You can print out or view your receipt by clicking on the "My Account" link at the top of the Gorgeous Fabrics site.
If I don't like it, can I return it?
At Gorgeous Fabrics, we do our very best to describe fabrics accurately. Fabric is not returnable unless it arrives damaged or if we make a mistake and ship you the wrong fabric. So please, choose your fabrics carefully. We do. We want you to be as happy with them as we are. Any issues must be brought to our attention within 30 days of ordering. After that time, we can not change or exchange, so please check your fabrics as soon as you receive them. No exchanges or refunds will be issued unless you contact us first.
Can I get swatches?
Swatches are available for most of our fabrics. To order a swatch, click on "Buy a Swatch" in the ordering box on the right side of the fabric page. This will take you to the swatch page, where you can add it to your shopping bag. Swatches are $1.50 each, which includes first class postage anywhere in the world. Occasionally we'll split up your swatch order. This happens when we want to ensure the swatch you receive is from the same dye lot as the fabric you may order. When we do this we will let you know.
Because of the nature of our business, we can't guarantee that a fabric will still be available before you receive your swatches. We cannot hold fabrics for any reason.
I can't buy today. Can you hold it for me?
Fabrics are sold on a first-come-first-served basis. We cannot hold fabrics for any reason. The only way to guarantee that you get a fabric is to purchase it.
On occasion, we may run short on, or run out of, a fabric before we can cut it for your order. In that case, we always try to let you know of the problem. We also always will let you pick a different fabric. If we can't get in touch with you within a reasonable period of time, we will refund that fabric to you and send the rest of your order, so you don't wait and wonder what happened to your fabrics.
What's your privacy policy?
Our clients’ privacy is paramount to us. Gorgeous Fabrics never shares your information with ANYONE. We ask for your phone number in case there is a problem with your order, and for UPS deliveries. Other than that, we won’t call you and we won’t give out any of your personal information.
Do you have sales?
Sales are a natural part of the retail landscape. Sale prices can not be applied retroactively to previously sold merchandise, and we do not pre-discount for upcoming sales. Sale prices can not be extended beyond the sale dates. The only way to guarantee sale pricing is to place an order.
Do you have coupons?
Occasionally we have coupons for organizations like ASG, ASDP and others. Check the Members' section of your organization to see if one is available to you. For new customers, we offer a NEW coupon. This is a one-time 5% discount on non-sale items. You are welcome and encouraged to use it on your first order, but you can use it at any time on any full price fabrics or swatches (but do you really want to waste it on $1.50 swatches?). NEW does not apply to sale items, and it is not available during site-wide sales. We can not apply coupons after an order is placed.
Can I order fractions of yards?
No. We cut whole yard increments only. It's one of the ways we keep our prices low. We do try to cut generously and many of our customers tell us that they appreciate this trade off.
How can I tell if the fabric colors on my monitor are correct?
Colors on monitors can vary. While many of our color names give an indication of the shade, they are not exact. Whenever possible, we try to give you the closest Pantone color number. We use the 2013 Fashion + Home Color Guide. If you don't have a Pantone deck, you can purchase one from Pantone.com, as well as from several eBay sellers. Pantone numbers are our approximation only, and for reference if you have a Color Guide. If you don't have a Color Guide, Click Here for a helpful tip on Ann's Blog. If you want to see the exact color, we urge you to buy a swatch of your fabric.
Can I get free fabric for my club?
Gorgeous Fabrics occasionally donates to select tax-exempt charitable and educational organizations. If you would like us to provide an in-kind donation to your organization, please contact us. You must provide proof of IRS 501(c)(3) status to be considered.
Please note that these policies are subject to change at any time.