Gorgeous Fabrics Contact & Policies
Exactly What is Gorgeous Fabrics?
We are an on-line vendor of the finest fabrics at fabulous prices! Gorgeous Fabrics is an on-line only store. Sorry, we don't have a retail operation. But you can order swatches of almost any of our fabrics! See the section below on "Swatches" for how to do that.
If you have questions, you can reach us at:
customerservice@gorgeousfabrics.com
617/797-5466
M-F 9 AM to 5 PM Eastern time
Shipping Policy
In most cases, we ship your fabric within two business days of your order. For US clients in the 48 contiguous states, shipping is by UPS Ground. Please allow 4-7 business days for delivery. If you wish to expedite shipping, we will be happy to do so for the actual difference in costs. For Hawaii, Alaska and APO addresses, shipping is by USPS priority mail. Normal domestic shipping is computed based on the amount purchased (of the non-sale prices):
Shipping Cost
To our international customers,
All international shipments are sent by USPS Mail. We put a placeholder shipping/handling charge when you order. Whenever possible, fabrics ship in a USPS Flat Rate Box. If we can send it less expensively, we do. At the time of shipment we have the actual cost for shipping and handling (handling is $3.00 to cover customs paperwork and schlepping packages to the post). If the actual is less than the placeholder, we refund the difference to your credit card or paypal account. We do it this way to comply with strict laws that protect your payment information. On the rare occasion that the shipping costs more than the placeholder number, we invoice the difference prior to shipping. International customers are responsible for any duties/taxes that may apply.
Alaska, Hawaii and International shipments are sent out twice weekly.
Returns
At Gorgeous Fabrics, we do our very best to describe fabrics accurately. Fabric is not returnable unless it arrives damaged or if we make a mistake and ship you the wrong fabric. This is how we keep our prices low. So please, choose your fabrics carefully. We do. We want you to be as happy with them as we are. Any issues must be brought to our attention within 30 days of ordering. After that time, we can not change or exchange, so please check your fabrics as soon as you receive them. No exchanges or refunds will be issued unless you contact us first.
Swatches
Swatches are available for most of our fabrics. To order a swatch, click on "Buy a Swatch" in the ordering box on the right side of the fabric page. Swatches are $1 each, which includes first class postage. Occasionally we'll split up your swatch order. This happens when we want to ensure the swatch you receive is from the same dye lot as the fabric you may order. When we do this we will let you know.
Because of the nature of our business, we can't guarantee that a fabric will still be available before you receive your swatches. We cannot hold fabrics.
Privacy Policy
Our clients’ privacy is paramount to us. Gorgeous Fabrics never shares your information with ANYONE. We ask for your phone number in case there is a problem with your order, and for UPS deliveries. Other than that, we won’t call you and we won’t give out any of your personal information.
Sales and Sale Pricing
Sales are a natural part of the retail landscape. Sale prices can not be applied retroactively to previously sold merchandise. Sale prices can not be extended beyond the sale dates.
Occasionally we will run Flash Sales. Flash Sales last for a very limited amount of time (usually just a few hours). The fun thing about flash sales is that they pop up and then are gone in a flash! We send emails out a few hours in advance, but they're sneaky, so you have to keep an eye out. Missed one? Don't worry - there will probably be another!
Fabric Cuts
We cut whole yard increments only. It's one of the ways we keep our prices low. On the other hand, we try to cut generously and many of our customers tell us that they appreciate this trade off.
Fabric Colors
Whenever possible, we try to give you the number of the Pantone color from the Pantone Shopping Guide (which you can order directly from Pantone at www.pantone.com). This is our approximation only, and for reference if you have the Shopping Guide.
Please note that these policies are subject to change at any time.